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Blis

Senior Client Services Manager/Technical Account Manager

Ad Operations – London, London, City of
Department Ad Operations
Employment Type Full-Time
Minimum Experience Mid-level

Blis is the global leader in real-world intelligence. We specialise in understanding real, human behaviour by analysing vast quantities of mobile location data. This gives businesses a uniquely powerful tool: the truth about what people actually do, to improve consumer engagement and deliver measurable sales uplift. Our Smart Platform provides unmatched transparency, accuracy and scale through three proprietary technologies: SmartPin, Smart Scale and Smart Places. This enables more effective planning, activation and measurement for marketers and business decision makers alike, fuelling the next generation of insight-driven marketing. 

With 33 offices across five continents, Blis works with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency to reach over a billion mobile devices a year. To learn more, visit blis.com.

We are looking for a Senior Client Services Manager to join the Client Services team based from our London office. The role will involve the management of multiple campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an account management aspect to the role requiring the provision of reports for clients that leverage campaign insights, as well as liaising with clients to ensure their expectations are met.

This role reports to a Group Head, Client Services helping them with the smooth running of a particular client patch. As a Senior Client Services manage you will look after both internal UK operations and the assist with the India team. You will also be required to work with Sales to assist with the planning of briefs. At month end you will be responsible for the reconciliation of billing figures from the Blis platform for invoicing purposes.

Key Responsibilities

Act as a Client Solutions Expert

  • Build strong agency relationships, including hotdesking at the agency premises
  • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners (Inventory Forecasting depending on strategy)
  • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
  • Analyze data and insights to guide strategy and implementation of our solutions

Relationship Management

  • Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • Work and collaborate with diverse group of internal cross-functional teams
  • Work and collaborate with agencies/clients to source assets/tags required for the campaign, working with the internal creative team to manage the creative build process & maintaining our SLA
  • Showcase where appropriate product insights in line with our offering

Media & Measurement Strategy and Implementation:

  • Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
  • Outline, oversee & generate measurement strategy, tracking, and results delivery
  • Identify optimization opportunities for improving performance by sending weekly reports / screengrabs / insights to the agency

Project Management and Internal Operations:

  • Project manage complex work streams
  • Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)
  • Update internal pipeline systems to reflect accurate monthly budget splits for bookings

Skills and Experience:

  • 3-5 years industry experience, preferably with programmatic and/or mobile experience.
  • Excellent communication skills
  • Works well both within a team and individually
  • Organisational and time management skills to juggle multiple tasks.
  • Ability to problem solve and analyse data sets
  • Good excel skills
  • Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams
  • Technically Savvy and Commercial Acumen
  • Preferably Engineering Background.

 

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  • Location
    London, London, City of
  • Department
    Ad Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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